Warranty & Product Support
TINYL provides a 12-month product warranty from the date you receive your product, subject to the coverage below.
What is covered
This warranty covers faults caused by defects in materials or workmanship under normal use. For confirmed covered faults reported during the warranty period, repair labour and replacement parts are free of charge.
Damage caused by misuse, accidental drops, liquid exposure, incorrect power supply, unauthorized modification, or other customer-caused damage is not covered. Normal wear and tear is not covered; a component is not excluded solely because it is a replaceable or wearing part if it has a covered defect.
How we help
We assess the issue and normally begin with remote troubleshooting or technical guidance. Where suitable, we may send replacement parts to resolve the problem without returning the whole product.
We will not require you to carry out work that cannot be completed safely. If remote assistance or replacement parts do not resolve the issue, or the work is not suitable for you to perform, we will discuss further repair arrangements or another appropriate remedy, subject to applicable law.
Returns and shipping arrangements
Please contact us before sending a product back. If a return is needed, we will confirm the return address, shipping method, and any applicable shipping costs with you before shipment. Please do not arrange an unapproved return or shipping service.
Where a return is covered by our Refund Policy, the shipping-cost commitments in that policy continue to apply. Any costs that applicable law requires TINYL to cover will be handled accordingly.
After 12 months
After the commercial warranty expires, we will continue to offer technical support where possible. Paid repairs or replacement parts may be available, depending on the product model and parts availability. We will explain the proposed work and charges before proceeding and obtain your agreement to the quotation.
This does not affect any right to a free remedy that remains available under applicable law. A covered issue reported within the 12-month warranty period will not become chargeable solely because its resolution continues beyond that period.
Request warranty support
Email support@tinyl.co.jp with your order number or proof of purchase, product model, serial number where applicable, and a description of the fault. Relevant photos or a short video can help us assess the issue.
Your consumer rights
This warranty is additional to, and does not limit or exclude, mandatory rights and remedies under the laws applicable to your purchase. Those rights may apply beyond the 12-month commercial warranty and may include repair, replacement, a price reduction, or a refund where required by law.