Shipping policy
Order Processing
TINYL processes all orders in USD. You will checkout using USD at the current exchange rate. Most orders are dispatched within 2-5 business days of purchase. Orders are not shipped on holidays or Sundays. You will receive an email confirmation with tracking information once your order has been shipped.
Shipping Rates & Guidelines
We strive to deliver the best products at affordable prices.
Standard Shipping: We offer free standard shipping worldwide on orders over US$159, including orders containing turntables (record players).
Split Shipments: If your order contains a variety of products (e.g., a turntable and vinyl records), your items may be split into multiple shipments to ensure safety. Splitting your order into multiple shipments will not result in additional shipping charges. Orders eligible for free standard shipping remain free of shipping charges.
Estimated Delivery Times
International Standard: Expect purchases to arrive within 10-25 business days after dispatch.
Remote Regions: Shipping to certain regions (including but not limited to parts of South America, Eastern Europe, and Africa) may take longer, up to 8-10 weeks, depending on local customs and postal services.
Customs & Import Taxes
TINYL is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.). Please Note: Delivery estimates do not include delays caused by customs clearance procedures.
Lost or Missing Packages
If you believe your package has been lost in transit, please contact us at support@tinyl.co.jp. We will investigate with our shipping provider and may ask you to provide information or supporting documents needed to process the claim.
Once the package is confirmed lost in transit, we will arrange a replacement shipment at no additional cost to you. You do not need to wait for the shipping provider to complete the compensation process before we send your replacement.
If tracking shows your package as delivered but you have not received it, please contact us so we can help investigate.
Returns Due to Unclaimed Packages
If your order is returned to us due to an insufficient address or failure to claim the package within the given period, a US$9.99 fee will be deducted from the refund to cover our shipping and handling costs.
Contact Us
We care deeply about our customers. If you have any questions regarding your order or shipping, please contact us at: support@tinyl.co.jp